Frequently Asked Questions

Do you offer free samples?: 

Yes, we do! Orders under $10 USD receive one free sample; larger orders receive 2+. We will do our best to honor any requests if there's a color you really want to try.

Where does this store ship from?

We are currently located in Oregon, USA.

Do you accept international orders?

We ship worldwide! Most international orders take between 2-4 weeks to be delivered after they are shipped.

Why isn't my tracking working? 

Please allow up to 1 full business day after receiving the tracking information for it to update on the USPS website. Tracking to some countries may stop updating after the shipment has left the US, but should at least confirm receipt by the post office and arrival at an international shipping hub. If you are having other problems with tracking, please feel free to contact us!

How can I pay?

Hello Waffle uses PayPal as our payment processor, so we can accept Visa, MasterCard, American Express, and Discover (you don't need to make an account to check out). Or, you can pay using your PayPal balance.

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Anything Else?

Please do not hesitate to contact us through the contact form for any questions or order inquiries.